The ground rules, clearly.

These terms of use (the “Terms”) govern access to and use of the Towik and Towik Pro apps and the towik.app website (together, the “Platform”), operated by NSC Digital (“Towik”, “we”).

By creating an account or using the Platform, you accept these Terms and our privacy policy. If you do not accept them, you must not use the Platform.

• Driver: anyone who uses the Towik app to request assistance.
• Provider: any professional (self-employed or company) registered on Towik Pro to offer their services, as well as the technicians linked to their account.
• Job: an assistance request sent by a Driver and accepted by a Provider.
• Job Fee: the amount Towik charges the Provider for each completed Job.

Towik is a technical matchmaking platform. We help Drivers find available Providers nearby and help Providers receive requests.

• Towik does not carry out any intervention and is not a party to the assistance contract, which is concluded directly between the Driver and the Provider.
• Each Provider freely sets their prices, which are shown in the app before the Driver chooses. Unless stated otherwise in the app, the price of the intervention is paid directly to the Provider.
• The Provider is solely responsible for carrying out the intervention properly, for its compliance with regulations and for any damage it causes.

• The Platform is reserved for people aged 18 or over.
• You agree to provide accurate information and keep it up to date.
• You are responsible for keeping your login details confidential and for all activity on your account.
• You can delete your account at any time from the app (Profile → Delete my account).

• Towik is free for Drivers.
• Your requests must be genuine and describe the situation as accurately as possible (type of problem, location, vehicle).
• Towik does not guarantee that a Provider will be available at all times or a specific response time: arrival times shown are estimates.
• You deal directly with the Provider regarding the price, payment and terms of the intervention.

By using Towik Pro, the Provider agrees to:

• operate lawfully and hold the required authorisations, qualifications and insurance (including professional liability insurance);
• use compliant vehicles and equipment in good condition;
• display accurate prices and honour them, and give the Driver the information and documents required by law;
• only accept Jobs they are able to carry out and act professionally;
• ensure that technicians linked to their account comply with these Terms.

Company number verification is optional. The “verified business” badge only indicates that this number has been checked against the public company register; it is not a guarantee by Towik of the quality of the Provider’s services.

• Signing up for Towik Pro is free and there is no subscription.
• Towik charges the Provider a fixed Job Fee of €3 incl. VAT per completed Job, whatever the type or amount of the Job.
• A cancelled Job is not charged. Without a completed Job, nothing is charged.
• Job Fees for a given month are charged at the start of the following month, to the card saved in the app.
• Payments are processed by our provider Stripe. If a payment fails, Towik may suspend new Jobs until the balance is settled.

• Reviews must reflect a real experience and be honest and respectful.
• You keep ownership of the content you send (messages, photos, videos) and grant Towik the right to use it to the extent needed to run the Platform.
• Towik may remove any content that is unlawful, misleading or contrary to these Terms.

In particular, you must not:

• send false requests or false information;
• harass, threaten or insult another user;
• bypass the Platform to avoid being billed the Job Fee for a Job obtained through Towik;
• interfere with the operation or security of the Platform (unauthorised access, automated data scraping, etc.);
• use the Platform for unlawful purposes.

• Towik strives to keep the Platform available and working properly, but cannot guarantee uninterrupted availability or the absence of errors.
• To the extent permitted by law, Towik is not liable for the performance of interventions, the prices charged by Providers, or disputes between Drivers and Providers.
• Nothing in these Terms limits the rights consumers have under mandatory legal provisions, or our liability for intentional misconduct or gross negligence.

You can stop using the Platform and delete your account at any time. Towik may suspend or close an account in case of breach of these Terms, fraud or risk to other users, informing the user concerned unless the law or safety prevents it. Job Fees for Jobs already completed remain payable.

The Platform, its software, design, texts, and the Towik name and logo are protected and remain the property of Towik. You receive a personal, non-exclusive and non-transferable right of use, limited to normal use of the Platform.

How we process your personal data is described in our privacy policy.

We may change these Terms, in particular to reflect changes to the Platform or the law. Significant changes will be announced at least 15 days in advance. If you continue to use the Platform after they take effect, you accept them.

These Terms are governed by Belgian law. In case of a dispute, please contact us first so we can try to find an amicable solution. Consumers may also contact the Consumer Mediation Service. Failing agreement, the Belgian courts have jurisdiction, without prejudice to the protective rules that apply to consumers.

For any question about these terms: